Privacy Policy

At Solavia, we understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you have purchased any products via our website www.solavia.co.uk or any third party websites or interacting with us on social media, via email, phone or post.

What sorts of information do we hold

• Information that you provide to us such as your name, address, telephone number, email address and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media
• Information about the Services that we provide to you (including for example, the products we have sold to you, when, plus what and how you paid etc)
• Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our services.

How do we use your information

The information we collect may be used to:

• Process your orders;
• Take payment from you or give you a refund;
• Help us ensure that our customers are genuine and to prevent fraud;
• Conduct market research, either ourselves or with reputable agencies;
• For statistical analysis;
• Contact you about products
• Help answer your questions and solve any issues you have.

Other organisations and individuals:
We may transfer your personal information to other organisations in certain scenarios. For example:

• If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business;
• If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the services to you;
• If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority
• If we need to do so in order to exercise or protect our legal rights or
• In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us.

Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us.

How long do we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Security

We take security measures to protect your information including:

• limiting access to our buildings to those that we believe are entitled to be there
• implementing access controls to our information technology, such as firewalls and ID verification

This policy has been updated in March 2018 and adheres to currently policy regulations.

Cookies at Solavia

When browsing the Internet and using online services, this sometimes involves placing small amounts of information on your web enabled device, this includes small files known as cookies. They cannot be used to identify you personally.
Cookies are used to improve services for you, for example:

• Enabling a site to recognise your web enabled device so you don’t have to repeat information already given.
• Recognising that you may already have username and password so you don’t need to enter this every time.
• Measuring how many people are using the site, so usability can be improved.

Shop visitors Cookies:
Online shop itself will deliver cookies to the visitors browser which are listed below:

Third Party Cookies

We use a number of third party suppliers who may also set cookies on their websites. Solavia online shop does not control the usage of these cookies. Please check the third party websites for more information about these.