Privacy Policy

At Solavia, we understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you have purchased any products via our website www.solavia.co.uk or any third party websites or interacting with us on social media, via email, phone or post.

What sorts of information do we hold

How do we use your information


The information we collect may be used to:

Other organisations and individuals:
We may transfer your personal information to other organisations in certain scenarios. For example:

Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us.

Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

If you would like to exercise this right, please contact us.

How long do we keep your information for?


We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service across our group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Security


We take security measures to protect your information including:

This policy has been updated in March 2018 and adheres to currently policy regulations.

Cookies at Solavia

When browsing the Internet and using online services, this sometimes involves placing small amounts of information on your web enabled device, this includes small files known as cookies. They cannot be used to identify you personally.
Cookies are used to improve services for you, for example:

Shop visitors Cookies
Online shop itself will deliver cookies to the visitors browser which are listed below:

 

Name

Purpose

Content

Expires

ekm_USERNAME

Temporary cookie generated to test if cookies are enabled on the visitors browser.

TestCookies=ACTIVE&RS=FALSE&
logged_in=USERNAME&ServerID=***

72 hrs (3 days)

ekm_pp_USERNAME

Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.

Unique ID

On Exit

ekm_tmp_ORDERNUMBER

Stores a reference to the visitors order number after an order has been generated.

Unique ID

On Exit


Third Party Cookies

We use a number of third party suppliers who may also set cookies on their websites. Solavia online shop does not control the usage of these cookies. Please check the third party websites for more information about these.


 

Third Party

Name

Purpose

Info

Google

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to create reports and to help us improve the overall website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Privacy Policy

Facebook

cc_social

Facebook tracking code

On Exit

Vimeo

aka_debug

Remembers vimeo settings

On Exit